Guarantees
Our business is to empower your business. We are very serious about the standards of performance that we deliver. We don’t just say this we mean this.
Our guarantees aren't marketing gimmicks, they underpin our core belief that 'good enough' is never good enough when it comes to serving and continually raising the bar for our clients.
TA Total Performance Guarantee™
TA Companies’ services are covered by a Total Performance Guarantee.
Our Clients can score our service performance on a 1 to 5 scale, where '5' is a perfect score. A score less than '5' triggers a credit (as per the adjacent table) to be applied against the respective invoice. The only condition is that the Client shall immediately notify their Personal Account Manager of the incident (with their score) by telephone followed by a written (email) explanation of the incident sent (to their Personal Account Manager) within 24 hours of the incident.
This isn't a marketing gimmick. Delivering the best possible service experience to our Clients is one of our core beliefs. Our Total Performance Guarantee motivates us to continually raise the bar above industry standards.
| Performance Score | Invoice Credit |
|---|---|
| 4 | 20% |
| 3 | 40% |
| 2 | 60% |
| 1 | 80% |
| 0 | 100% |
TA Live Talk Guarantee™
TA Live Talk Guarantee™
TA Clients can speak to a live TA Team Member in seconds 24/7/365. All Clients have direct phone numbers to their TA contacts and Senior Managers including the President and C.E.O. 24/7/365.
TA Demurrage Protection Guarantee™
TA Companies accept responsibility as a "Notify Party" for ocean container demurrage, detention or storage charges within its control and subject to a published pre-set Client Specific Service Protocol ("CSSP"). These charges occurring beyond Trans American Companies' control, to include but not limited to, not a "Notify Party", port labor disputes (strikes, work slowdown), storms, accidents and acts of terrorism are excluded from this guarantee.
